Refund policy

In order to return or exchange an item, you must contact us within 10 days of delivery (this window is extended around holidays) and we will provide instructions. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Please send an email to us at TaylorH@NDesigns.net to begin your return, and please include your order number.

To be eligible for a return, your item must be unused and in new condition.

There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.